Serve to be great : leadership lessons from a prison, a monastery, and a boardroom
(Book)

Machine generated contents note: Introduction Part One: My Journey from Prisoner to Monk to Social Entrepreneur? Chapter 1: My Greatest Failure Finding Opportunity in Disaster Chapter 2: From Selfish to Servant The Practice that Changed My Life What if Businesses Operated in this Way? The Power of Servant Leadership The Essence of Leadership Serving by Helping Organizations Develop Extraordinary Leaders Part Two: Serve to Be Great: The Business Case Chapter 3: Winning the War for Talent Attracting Top Talent Fully Engaged People Improving Retention Chapter 4: Creating A Highly Innovative Culture Linking Innovation Directly to Profit What Does Being Innovative Actually Mean? Building A Highly Innovative Culture Why Serving and Caring for our People Results in a Highly Innovative Culture Chapter 5: Delivering World Class Customer Service Quantifying the ROI in Customer Service How Great Leaders Inspire World-Class Customer Service Developing Employees Who Wow Your Customers Chapter 6: Why Serving Others Is A Highly Effective Marketing Tactic Smarter, More Enjoyable Marketing Marketing With the Spirit of Service Part Three: Making the Shift: Becoming the Ultimate Leader Chapter 7: Making Serving A Habit An Easy Way to Jump Into the Top 1% Action Is Most Important Making Serving a Habit The Little Things Matter What A Teenager Dying of Cancer Taught Me About Leadership Chapter 8: Grow By Empowering Others Empowered People = Better Results Empowering Others Helps Us Become the Ultimate Leader Chapter 9: Inspire Greatness Start With Why The Gift of Inspiration Values That Inspire and Guide the Way Character That Inspires True Greatness Self-Sacrifice: The Ultimate Test of Character Chapter 10: Measuring The Right Things Be Goals vs. Do Goals Chapter 11: Becoming The Ultimate Leader Becoming the Ultimate Leader Is Enjoyable Staying Cool Under Pressure The Ultimate Tool for Becoming the Ultimate Leader Making A Profit While Making A Difference Afterword.

Includes bibliographical references (pages 181-186) and index.

"This three-part book begins with Matt's story of going from selfish to servant while on his journey from prisoner to monk to social entrepreneur. The book shows leaders the connection between superior long-term results and serving their people and community. Matt Tenney cites numerous business case studies and research that demonstrate how servant leadership results in attracting top talent, increased employee engagement, and lower turnover, as well as a more innovative culture, better customer service, and a better ROI on marketing efforts. Serve to Be Great offers practical, actionable guidance on becoming an extraordinary leader who is devoted to serving and inspiring greatness others. In keeping with the spirit in which Serve to Be Great was written, all author proceeds from the sale of the book will be donated to charity"--,Provided by publisher.